Understanding an Omni Prompt Ai charge on your statement

Every Omni Prompt Ai charge maps to one of a few things — the trial fee, a subscription renewal, or a subscription on another account. Here's how to identify each one.

How Omni Prompt Ai appears on your statement

• Subscribed on the website: the charge is billed by Omni Prompt Ai and appears as OMNIPROMPT.IM. To confirm a charge is ours, email help@omniprompt.im with the date and amount.
• Subscribed in the iOS app: Apple bills you, so the charge shows Apple's descriptor (typically APPLE.COM/BILL) and won't mention Omni Prompt Ai.

A small $1 charge — or two of $0.50

That's the trial fee — $1, or the equivalent in your currency, charged when you start the 7-day trial. Depending on your payment method it may be charged as two payments of $0.50 — this validates that your method supports recurring payments. It's the price of your 7 days of Pro — not a hold, and not the subscription price. See How the 7-day trial works.

A full charge about a week after the small one

That's the trial renewing: on day 7 exactly, the trial becomes a monthly subscription at the regular price shown at checkout, then renews monthly — see Does my subscription automatically renew?. You can cancel any time before a renewal — see How to cancel your subscription.

Finding which account was charged

A subscription belongs to the Omni Prompt Ai account that bought it. If your account shows the Free plan but charges continue, the subscription is likely on a second account:

• Check every email address you use — including the one behind your Google, Microsoft, or Facebook sign-in.
• Signing in with Apple can create an account under a hidden relay address (…@privaterelay.appleid.com).
• Can't find it? Email help@omniprompt.im with the charge date and amount, and we'll locate the account.

Charged twice?

• Two $0.50 charges when the trial starts — together they make up the $1 trial fee described above.
• Two accounts — for example, one under your Google email and one under a typed or Apple relay address, each with its own subscription.
• Someone in your household subscribed with their own account.
• A declined payment that was retried — the first attempt shows as pending, then drops off.

Email us both charge dates and amounts and we'll investigate.

Omni Prompt Ai is not Anthropic or OpenAI

Omni Prompt Ai is a separate service that gives you access to models like Claude, GPT, and Gemini under one subscription. Cancelling a ChatGPT or Claude subscription doesn't cancel Omni Prompt Ai — and vice versa.

Before you dispute a charge with your bank

Email help@omniprompt.im first, with your account email plus the charge date and amount — usually faster than a bank dispute. How refunds are handled is covered in Refunds.